Privacy Policy

Gormeli provides event floristry and related styling services in Australia. This Privacy Policy explains how we handle personal information in connection with enquiries, bookings, and service delivery. We aim to manage information responsibly, in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By engaging with our website, contacting us, or using our services, you consent to the practices described below.

What we collect

We may collect identifying and contact information such as your name, email address, phone number, and organisation. For event planning, we may also collect venue details, dates, design preferences, budgets, and logistics that help us prepare proposals and schedules. Where you provide information about other individuals (for example, a colleague or partner), please ensure you have permission to share their details. We do not seek sensitive information for typical projects, and if such details emerge, we address them only to the extent necessary for the agreed service.

How we use information

Personal information supports activities such as responding to enquiries, preparing quotes, coordinating deliveries, managing supplier arrangements, invoicing, and communicating updates. We may use contact details to share service information, mood boards, or timelines relevant to your event. With your consent or where permitted by law, we may send occasional updates about our services. You can opt out of such updates at any time by using the provided method in our messages or by contacting us directly.

Disclosure

We may share information with suppliers and logistics partners that assist with sourcing, transport, and on-site work. Disclosures are limited to what is necessary for the task, such as a venue contact receiving a delivery window or a courier receiving a drop-off address. If we engage third parties for technology, payment processing, or communications, we take reasonable steps to ensure they handle information in a manner consistent with this Policy and the APPs.

Storage and security

Information is stored in systems we manage or in reputable cloud services. We apply administrative and technical measures intended to reduce the risk of unauthorised access, alteration, or loss. These measures include access controls, staff guidance, and periodic reviews of retention practices. While safeguards help reduce risk, internet and digital systems carry inherent vulnerabilities, and we encourage you to share only what is necessary for service delivery.

Access and correction

You may request access to personal information we hold about you and request corrections if details are inaccurate, out of date, incomplete, irrelevant, or misleading. We respond within a reasonable time and may ask for verification to protect your privacy. Where a request involves operational records or archived materials, processing may take additional time; we aim to communicate timeframes clearly.

Retention

We retain information for periods required by law and for operational needs, such as financial records and project documentation. When information is *** longer required, we take steps to de-identify or securely delete it, subject to legal and operational obligations that may require longer retention in specific circumstances.

Cookies and analytics

Our website may use cookies and similar technologies to support core functionality, remember preferences, and understand aggregate usage patterns. Analytics helps us improve navigation, content, and performance. You can adjust browser settings to manage cookies; some features may function differently depending on your preferences.

Overseas disclosures

Some technology providers or cloud services may store or process information in other countries. Where this occurs, we take reasonable steps to ensure that any overseas recipient protects personal information in a manner consistent with the APPs and this Policy.

Third-party links

Our materials may reference third-party platforms, such as social networks or file-sharing tools used for mood boards. Your use of those platforms is governed by their policies. We recommend reviewing the privacy statements of any platform you choose to use in connection with your project.

Contacting us

If you have questions, concerns, or would like to exercise your privacy rights, please contact us using the details below. We aim to respond promptly and to address matters in a fair and transparent manner.

• Trading name: Gormeli
• Email: Gormeli@gmail.com
• Phone: + (61) 47 358-29-10
• Address: 22 Market Street, Sydney NSW 2000, Australia

Updates to this Policy

We may update this Privacy Policy from time to time to reflect changes in our services, systems, or legal requirements. The updated version will be posted on this page with an effective date. We encourage you to review this page periodically to stay informed about our current practices.